March 23, 2020 – COVID-19 Update

Gov. Jay Inslee’s Stay at Home Order Announced

Resident Q & A

Our resident’s health and safety are our top priority. An important “Stay at Home” public health order has been announced this evening by Gov. Jay Inslee to fight the spread of COVID-19. It requires everyone to stay at home except for essential needs. This measure will go into effect in 48 hours (March 25, 2020 at 5:30 pm), will last for a minimum of two weeks, and may be extended. Events in recent days have been fast-moving and we want to be sure you have the answers to important questions about this order:

What does the “Stay at Home” order mean?

Washington residents are required to stay home except to get food or medical care. Taking a walk outdoors is permitted as long as you are alone or practicing social distancing if you are out with others. When outside for any reason, stay at least six feet away from other people. For more information, visit

What is still open?

Essential municipal and health services are open, including hospitals, clinics and healthcare operations; police and fire stations; public transit; and public utilities. Other open services include pharmacies, grocery stores, food banks, pick-up and delivery restaurants, banks, and gas stations. More information is available at

Is the community staff still working?

Yes. We are dedicated to our residents and communities, and our services on your behalf are defined as essential under this order. In our efforts to adhere to social distancing, we ask that if you need to talk to a staff member, please reach out via phone, email, or by calling our Contact Center at (888) 450-SHAG during normal business hours.

What if I need assistance from the resident service coordinator?

Our resident service coordinators will be available to you, but off site at this time. If you need help getting connected to food sources or prescriptions; or information about services interruptions, job loss or rental assistance, please contact your community’s resident service coordinator by phone or email.

Will the building be maintained?

Yes. Key services are continuing, including emergency and urgent work orders, garbage and recycling, and disinfecting and cleaning of common areas. To submit a work order for an urgent need, please email us at, or call us at the Contact Center at (844) 962-7424 option # 2 . Callers: Be aware that the Contact Center team may be experiencing higher than normal call volumes at this time and that there may be a wait.

Is community transportation available?

Yes. If your community has a van, transportation to grocery stores and food banks will be provided. In addition, if your community has a Nissan Leaf vehicle, it may be used, but only to go to grocery stores, food banks and/or pharmacies.

Can I use community amenities?

No. Unfortunately, we need to close amenity spaces for the health and safety of everyone living and working in the community. Lobbies and pea patches will also be closed down to prevent gatherings and to reduce the risk of unintentional exposure.

Will there be move ins and move outs during this time?

Moving out is permitted. We will limit move-ins only to those who have no other housing options.

What if I need to talk to a staff member?

In our efforts to adhere to social distancing, we ask that if you need to talk to a staff member, please reach out via phone, email, or by calling our Contact Center at (888) 450-SHAG during normal business hours.

How do I pay my rent?

Rent can be placed in the rent drop boxes or you are able to pay your rent online. If you do not already have an online rent payment account, please call or email your community management team who will be able to assist you.

Where can I get more information on the public health order and on COVID-19?

Information on the latest state mandates, public health orders, and resources can be found at

We are being careful. Why do we have to take such drastic measures?

We know the COVID-19 pandemic is concerning and that this public health order will cause temporary changes to daily life and routines for our residents. We also know these restrictions are highly inconvenient and disappointing for residents. Preventing our residents from gathering goes directly against our mission.

Please understand that we would rather be overcautious with the health of residents than under-react and need to manage an outbreak in the community that may put lives at risk.

We understand that extreme social distancing is a huge sacrifice to make – but these sacrifices could prevent spreading this deadly virus to your friends, neighbors and family members.

Health officials confirm that the more we adhere to these practices now, the sooner we can get back to our normal lives.

We are all in this together and we appreciate your understanding and cooperation in keeping our neighbors, friends and loved ones safe.

See our latest blog post on tools and tips for thriving as we all exercise social distancing.

March 11, 2020 – COVID-19 Update